Shipping & Handling

  

☆☆☆ Please keep in mind that there may be delays because of customs or the holidays.


✨ Order processing

Here at PeanutButterPigs we always aim to send out our lovely mail to their forever homes as soon as possible! However we do ask that you please allow us 1-3 weeks to fullfill your order during the holiday season! We always aim to get your parcel out as soon as possible but we like to allow extra time in case we have a large amount of orders needing to be fullfilled. If your order requires urgent shipping due to a special date please let us know via our "Chat" feature and we can see if we can get your package to you sooner!

✨ Estimated Delivery 

destination Estimated delivery
united states 4-7 business days after shipment
Canada & Mexico  1-4 weeks after shipment
international   2-9 weeks after shipment
Please keep in mind these times may be extended due to delays in the postal system. All orders do come with tracking! If your item has yet to receive tracking please email me at xxpeanutbutterpigsxx@gmail.com and we can get that sorted.
**print on demand orders may take longer to process
 

Shop policies

Returns & cancellation

If you wish to return your order you must email me within 14 days upon delivery. The item must be unused & in the original packaging! The customer will be responsible for any shipping costs. Once we have received and inspected the item you will receive your refund within 7 days of us receiving your item.

If you wish to cancel your order please email me at xxpeanutbutterpigsxx@gmail.com within 12 hours of purchase! Once your item is shipped you will not be eligible for cancellations! 

Pre-order items are not eligible for returns.

Damaged Item or Incorrect products

Nothing is more dissapointing then something being wrong with your parcel! Here at PeanutButterPigs we want to make sure you are always happy with our service! If your product was damaged upon delivery or you received the wrong package please email me at xxpeanutbutterpigsxx@gmail.com with your order number and photos of your products and we will be happy to help resolve this issue!

Stolen or missing package

Unfortunately we have no control over your parcel once we turn it over to the postal system. If you suspect your package has been stolen or lost please file a Missing Package Report from USPS or contact your local post office with any further questions. We always recommend checking with your neighbors just in case they have held or accidentally received your item.

If you wish to purchase from me but are concerned about theft or porch pirates please contact me about postal insurance.