Product Grading Scale
Product Grading is subjective to each person, Please reviews our shops grading scale to ensure you are satisfied with your order!
Standard grade pins are the best quality pins We offer and is best represented in our product photos. All pins are standard grade unless otherwise stated. Standard grade pins contain no major imperfections, but please note that since pins are handmade, they may include some minor imperfections such as:
Seconds pins have more noticeable flaws and will be sold at a discounted price. These pins are perfect for customers who wish to wear their pins around!
Grading of our ITA bags are based on potential cosmetic imperfections only. All bags regardless of grade are fully functional!
|A||Close-to-perfect and accurately represented in our product photos. Due to the handmade nature of these bags, A-grades may still exhibit miniscule imperfections that are only visible upon close inspection - such as tiny threads that may easily be snipped off, or an inconspicuous speck/dot somewhere on the PU leather surface other than the face area.|
|B||Bags with cosmetic noticeable imperfections. B-grades may exhibit imperfections such as small surface scuffs on the window, or as shown with our Dinosaur ITA bags, slightly smaller scales than shown in product photos. These usually are still very adorable and you may not even notice the imperfections unless you know what you are looking for!|
|C||[Not available for purchase online] Bags with extremally noticeable damage or imperfections. such as major bends in the leather, incorrect instillation of a part of the product, ect. These grades are ONLY available at conventions so you are able to look at the product in its entirety Someone with experience with crafts may be able to repair the product if they are willing to take up the challenge|
Returns & cancellation
If you wish to return your order you must email me within 14 days upon delivery. The item must be unused & in the original packaging! The customer will be responsible for any shipping costs. Once we have received and inspected the item you will receive your refund within 7 days of us receiving your item.
If you wish to cancel your order please email me at firstname.lastname@example.org within 12 hours of purchase! Once your item is shipped you will not be eligible for cancellations!
Pre-order items are not eligible for returns.
Damaged Item or Incorrect products
Nothing is more dissapointing then something being wrong with your parcel! Here at PeanutButterPigs we want to make sure you are always happy with our service! If your product was damaged upon delivery or you received the wrong package please email me at email@example.com with your order number and photos of your products and we will be happy to help resolve this issue!
Stolen or missing package
Unfortunately we have no control over your parcel once we turn it over to the postal system. If you suspect your package has been stolen or lost please file a Missing Package Report from USPS or contact your local post office with any further questions. We always recommend checking with your neighbors just in case they have held or accidentally received your item.
If you wish to purchase from me but are concerned about theft or porch pirates please contact me about postal insurance.