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Shop policies

Returns & cancellation

If you wish to return your order you must email me within 14 days upon delivery. The item must be unused & in the original packaging! The customer will be responsible for any shipping costs. Once we have received and inspected the item you will receive your refund within 7 days of us receiving your item.

If you wish to cancel your order please email me at xxpeanutbutterpigsxx@gmail.com within 12 hours of purchase! Once your item is shipped you will not be eligible for cancellations! 

Pre-order items are not eligible for returns.

Damaged Item or Incorrect products

Nothing is more dissapointing then something being wrong with your parcel! Here at PeanutButterPigs we want to make sure you are always happy with our service! If your product was damaged upon delivery or you received the wrong package please email me at xxpeanutbutterpigsxx@gmail.com with your order number and photos of your products and we will be happy to help resolve this issue!

Stolen or missing package

Unfortunately we have no control over your parcel once we turn it over to the postal system. If you suspect your package has been stolen or lost please file a Missing Package Report from USPS or contact your local post office with any further questions. We always recommend checking with your neighbors just in case they have held or accidentally received your item.

If you wish to purchase from me but are concerned about theft or porch pirates please contact me about postal insurance.